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Periodically you may run into a situation where an interaction has gotten stuck in a queue or has caused a user to stay connected ... If you've ever had an agent say “the caller pressed the wrong option”… but you weren't sure if it was actually the system or user ... In this video, we will discuss a few things to check when CHECK TO HIT THE SUBSCRIBE BUTTON!! That depends on whether you are an Agent disconnecting an active interaction or an ... This video is for the Baptist Health agents using Genysys and the steps we need to take to save a file that will MAKE SURE TO HIT THE LIKE AND SUBSCRIBE BUTTON!! This video is a how to video for
Today I'm reacting to a Reddit thread where someone asked why they aren't getting This video demonstrates a few approaches to In this video, I walk through a real-world Learn how to find and handle callbacks requested by your customers within the
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